Listening When You Don't Want To
By Kevin Eikenberry
I've said it in a
hundred training workshops. Listening is important. I don't know why I say it -
everyone already knows it. Whether talking to leaders, coaches, trainers,
meeting facilitators, plant operators or anyone else, I'm sure the reaction is
the same.
"Duh, Kevin,
that's profound."
I believe we all
know how to be great listeners when we really want to be. Times like: on a
second date, when comforting someone who is hurting, when helping someone we
care about. All of these are times we have experienced, and if our listening
were graded in these situations, we would all score high.
So, listening is a
skill we already have, and can perform quite well in certain situations. The
problem is we don't practice our skills at our best in nearly enough
situations. In fact, there are sometimes that we are awful listeners.
Times like:
- When we are
angry.
- When we are busy.
- When we don't care or are uninterested.
- When we are bored.
Most of us aren't
very good listeners in these situations. But it is in many of these situations
when improving our listening habits will pay us the biggest dividends. What can
we do then to improve our listening habits in these difficult times?
The Seven
"Gets"
There are seven
specific "Gets" that I recommend to you in any situation when you
aren't at your listening best. Here they are:
1. Get Curious. I
learned this in college. I was most successful in classes I was interested in.
So, to improve my success in other classes I looked for what I found
interesting or wondered about. When I got more curious I became more
interested, listened more carefully and was more successful.
The same is true
for meetings or one-on-one conversations. Become curious and you will listen
more carefully, ask questions for clarification and understanding, and voila!
boredom becomes interest.
2. Get a pen.
Taking notes when listening has a way of keeping your mind on task. It shows
the other person that you are genuinely interested and helps you hear for
important facts, feelings and other information.
You may not want
to bring out your notebook in every conversation, but there are many
situations, especially in our professional lives where taking notes will
increase your listening effectiveness significantly.
3. Get focused.
The last two pieces of advice help us focus, for sure. Beyond that though we
can improve our listening by shutting off our brain a bit. Stop thinking about
the call you need to make. Stop thinking about your other project. Stop, and
listen.
4. Get over it.
Perhaps someone is talking about something you don't agree with, or they have
hit a hot button with one of their comments. Often at this point we stop
listening and await our chance to rebut, restate or renounce their comments.
Get your mind back
into listening mode by telling your mind to "Stop!" If you have a
passionate point to make your passion will help you communicate it. Keep
listening, and state your ideas when the time is right.
5. Get over
yourself. Sometimes we are angry or frustrated about things that are unrelated
to what the speaker is saying. In these cases we need to get over ourselves and
get into the other person.
The speaker may
need counsel or acknowledgement from us, or may need our help on something very
important. Get over your stuff and listen. Don't take your anger out on the
other party just because they are there. Hint: Listening isn't about you.
6. Get space.
Sometimes we can delay a conversation if we are really upset or otherwise distracted.
If the situation allows you to get back with the other person, be honest and
tell them that you need a few minutes before you will be able to truly listen
to them.
They will
appreciate your comments and be pleased to have a better listener in front of
them at that future time.
7. Get in
practice. Since listening is a skill, we can practice it. When we practice
doing something we build a habit. So practice better listening skills all of
the time, especially when it is easier to do so.
Then the next time
you don't really want to listen, your habits will kick in and you will be more
effective.
Each of these
seven will help you listen better in the difficult situations. I encourage you
to take this advice, applying at least one of them today to the next listening
challenge you face.
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